Perguntas Frequentes
Who we are?
The VOG Closet is an online store specializing in second-hand luxury items.
Created in 2019, curated by Seni Silva, its aim is to make dreams come true and give new life to luxury items that no longer make sense in our closet.
We believe in the sustainability that second hand provides.
The VOG Closet was created with the aim of offering our customers the best, most beautiful pieces at the best prices.
We practice fair values in the second-hand luxury market.
Here we make dreams come true, give new life to items, support the circular economy and make customers happy. That is our mission.
Do you only sell second-hand items?
Sometimes we can access new, unused items, but the vast majority are second-hand, used items. We take the condition of the items into account and only sell items with few signs of use and in very good condition. When the sale is made, we inform the customer of the condition of the items and we ensure that the photos are as reliable as possible.
What is the origin of your articles?
Our articles are carefully selected.
In addition to the excellent condition, curation is carried out based on quality, usability, trend, investment and also the personal taste of the curator. Our items come from owners who no longer identify with the pieces, which they no longer use and which no longer fit with their style at the moment. But being in such good condition, they prefer to make the most of their investment and give their items a new life, choosing The VOG Closet to provide them with a new and happy home.
Not all proposed items are accepted for sale, we only accept items that meet our curation.
Out of respect for privacy, we do not reveal the identity of those who sell with The VOG Closet. We have consignors from the most varied professional areas and locations worldwide, which allows us to have incredible pieces.
Are the articles authentic?
The VOG Closet guarantees that each item has been rigorously authenticated and certified.
Each item is meticulously authenticated based on each Maison's standards such as: date code, serial number, stitching, hardware, stamps, provenance, materials, among many other important aspects; by experienced professionals in the area and also using Entrupy Technology ( www.entrupy.com ). .
Each item that reaches us is meticulously examined to ensure both its proper condition and authenticity. All items we sell undergo a thorough authenticity check, also using Artificial Intelligence (AI) provided by Entrupy.
Over the years that The VOG Closet has been in business, we have built a reputation for selling only authentic items.
Brands authenticated by Entrupy: Dolce Gabbana, Valentino, Louis Vuitton, Chanel, Hermès, Givenchy, Balenciaga, Dior, Burberry, Saint Laurent, Goyard, Bottega Veneta, Chloé, Celine, Salvatore Ferragamo, Loewe, Gucci and Fendi.
All items come with a certificate of authenticity from The VOG Closet or Entrupy, when applicable, (the value of the certificate is included in the price of the item).
We do not publish or sell articles on our website or Instagram page that have any speculation of authenticity.
All items are sent to the customer with a certificate of authenticity.
What is Curation?
We curate all the items that come to us, which means that we do not accept all the items that are proposed to us, regardless of their condition or brand.
We accept bags, wallets, carts, scarves, scarves, belts and jewelry.
Shoe:
We only accept shoes in very good condition and on a seasonal basis.
Brands we accept for sale:
Balmain, Burberry, Chanel, Bottega Veneta, Balenciaga, Celine, Christian Dior, Goyard, Givenchy, Louis Vuitton, Hermès, Valentino Garavani, Yves Saint Laurent, Lanvin, Dolce Gabbana, Versace, Fendi, Delvaux, Prada, Miu Miu, Gucci.
How to buy?
You can purchase through our website: www.the-vog-closet.com
Every day (except weekends and holidays) new articles are published on our Instagram page - via stories and posts in the Feed. The articles are subsequently published on the website from 11:00, becoming available for purchase.
FASTEST FINGERS FIRST
Sales are very fast. You will have to make payment immediately. When adding items to the cart, a reservation is not made, the item remains available for purchase.
What are the conditions of the articles?
We only accept items in good condition, using the following Rating:
NEW: New item, as if it had left the store, never used.
GREAT: Item is like new with almost no signs of use as if it had only been used once .
VERY GOOD: Article in very good condition, very well maintained, with few signs of use.
GOOD: item in good condition with some signs of use.
All articles published, whether through stories and Instagram posts or photographs on the website, demonstrate the real status of the article. In the caption of the publications you can find various important information such as: the condition of the item, measurements, color, material, reference and value.
We are as transparent as possible and are always available for any questions you may have.
What are the payment methods?
Through the website we accept payments by PayPal, ApplePay, Google Pay, bank card (Mastercad, Visa, Amex), bank transfer, Revolut, Mbway or Multibanco reference.
You can make payment via bank transfer, MBway, Multibanco or Revolut, the details are provided after placing the order on the website and you will have 15 minutes to make the payment and send us proof by email in the case of bank transfer ( info@the-vog -closet.com). If you do not confirm payment for the item after 15 minutes, the purchase will be automatically canceled and the item will be available again.
All payment methods are secure.
How is shipping carried out?
We ship to mainland Portugal, islands and countries belonging to the European Union.
Items will be sent via courier (CTT) by registered mail with acknowledgment of receipt.
You will have the option of self-delivery.
The estimated receipt of the item is one business day, in the case of continental shipping, three to five days for Islands and countries belonging to the EU. However, there may be occasional delays.
As soon as the order is shipped by The VOG Closet you will receive an email with shipping notification and tracking number information for your order. You can track your order via the CTT website at: https://www.ctt.pt/particulares/index
We are not responsible for any delay in delivery, loss or damage that may occur during transport of the item/order.
Can I return the item I purchased?
We accept returns up to 14 days (calendar) after receiving the item under the Right of Free Resolution.
You will have to send us an email - via official contact - informing you of your return decision to:
info@the-vog-closet.com
with the subject: Return and order number . Return requests via other contact methods are not accepted.
We will respond within 48 hours. You will have to make the return via CTT Registered or Expresso - the same shipping method - to our facilities, the address will be provided via email. (Return costs will be borne by the customer, with only the value of the item and shipping for the purchase being refunded).
The item must be returned to us with the store seal/label (seal), in the same condition as it was sent and using the same shipping method. Returns of items with our seal broken, incomplete or used by the customer are not accepted. The VOG Closet is not responsible for loss or damage that may occur during transport during the return or if the item is not returned to the correct address we provide to the client.
Upon receipt of the return at our facilities, the amount (purchase and shipping) will be refunded using the same payment method. It may take up to 5 working days to return the amount.
If you wish, we can refund you in the form of a voucher to use on a future purchase with The VOG Closet. The Voucher is valid for 90 days (calendar).
We do not accept exchanges.
Can I Cancel the purchase?
You can cancel the order if it has not yet been shipped.
You will have to send us an email - via official contact - informing you of your decision to cancel to:
info@the-vog-closet.com
with the subject: Order Cancellation and order number. Cancellation requests via other contact methods are not accepted.
If the order has already been shipped, you will have to contact us for a return.
How can I sell through The VOG Closet?
To sell your item with us send us an email to:
geral@the-vog-closet.com
Photographs of your item will be required, including usage marks, measurements, serial number or date code (if applicable) and what you still have: box, dustbag, documents and invoice.
No evaluations are carried out via Instagram, or any other means, only by email.
After submitting your article information, you will receive a first evaluation and proposal, if your article is selected by our curators.
We sell items on consignment or we can make an offer to purchase your item directly.
The entire sales process is very quick and simple.
Payments are made immediately or in the case of consignment 5 working days after the sale.
Do you accept reservations?
We do not accept reservations. All items must be paid for immediately.
How can I see the items they have available?
You can see the articles we have available on our website:
www.the-vog-closet.com
Or through the highlights on our Instagram page
"Bags", "Footwear" and "Accessories"
Where you can view explanatory stories for each article already published and available.
Counterfeit articles:
Any counterfeit item that reaches us will be returned upon payment of a fee of €50.00.
This fee refers to return and administrative costs.
If payment is not made within 30 days, the item will be destroyed.
We are against counterfeiting, which is a crime punishable by law.
The Vintage Old Garments Closet (The VOG Closet) is not affiliated with any of the brands it sells.
PRIVACY POLICY / TERMS AND CONDITIONS
This privacy guarantee statement applies specifically and exclusively to The VOG Closet service.
When we ask for your name, telephone number, among others, we seek to maintain a closer relationship with our customers.
The VOG Closet guarantees that this information will NOT be used in any promotional list via email or telephone, nor will it be disclosed to any other organization or company. The VOG Closet is committed to protecting your privacy and will make every effort to ensure the use of technology that is effective enough to make your online experience safer and your relationships on the Web stronger.
The personal data provided is intended only for the internal record of The VOG Closet and is safeguarded by the General Data Protection Regulation of the European Union (GDPR) as set out in the Portuguese legal system.
If you have any questions about this commitment, please do not hesitate to contact us.
COOKIE POLICY
The-vog-closet.com website uses "cookies", which serve to provide the user with a more pleasant and personalized experience. If your browser is configured to accept cookies, when you visit the pages of this website we consider that you are accepting the cookie policy.
Cookies are small text files that, while browsing the Internet, some websites need to save on your computer. Cookie information is used to personalize the content (pages) presented to them or to collect data about the user profile, allowing the system to recover resources or browsing preferences from previous sessions. However, websites only have access to information provided by the user, otherwise they only record the "steps" taken on the website, remaining anonymous. Cookies are not harmful and do not contain personal information.
The Vintage Old Garments Closet, Unipessoal Limitada - Social Cap €5,000.00